When will my card be charged?
Your card will be charged when you make the purchase.
When will I receive my items?
Orders are shipped in 5-10 business days. You can expect your package to arrive around 5-10 days from your purchase. Orders are mailed via first-class or priority mail.
Keep in mind that delivery times on international orders may take slightly longer – up to 2-3weeks to certain countries depending on customs regulations. Please contact us if your order hasn’t arrived within the estimated delivery time.
What methods of payment do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover.
Do you accept PayPal?
Is my payment secure?
Yes, it is 100% secure. We work with one of the leading global payment providers – Stripe. Stripe is Level 1 PCI certified (the highest level attainable) and uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.
Do you ship internationally?
We ship to all countries, all over the world.
How much does it cost to ship to my country?
If you click on “Buy it now”, the shipping cost to where you currently reside will be calculated.
Can I pay extra for expedited shipping?
Yes, you can purchase expedited shipping, but we will make sure you get your order as soon as possible!
Your page is not loading on my browser – is there a specific browser I should be using?
Please contact us and tell us more about the issue you are having.
Your site keeps declining my card, what’s happening?
Our payment processor communicates directly with your bank and automatically accepts or declines payment. Unfortunately, we cannot override the system. If your card is not accepted, please contact your bank or try using a different credit card.
I just realized that I ordered the wrong size – can this be fixed?
Yes! You are able to update your information at any time before your items are shipped. Simply contact us with your change to firstname.lastname@example.org and we will update your order.
I need to change my shipping address.
Yes! You are able to update all of your preferences in your customer account. Just log in here.
- I need to change my billing information.
Sure. Just log into your customer account and update your information.
Can I cancel my order?
Yes, while the campaign is still running! Please click the link in your confirmation email to visit your personalized tracking page where you can change your order items – you can remove all the items from your order, and then click the red button to cancel your order.
Where is my order now?
You can see the exact status of your order in production and also check on the tracking status of your order once it has shipped on your personal order tracking page. To access it, click on the blue link in your confirmation email.
Do you offer refunds or exchanges?
We guarantee the quality of all our products. If any of your products are damaged, please contact us within 7 days of delivery and we will provide you with return instructions immediately. If you do not like something, we will also work with you to make sure that we understand your style preferences before the next delivery.
I received the wrong size or color – How can you fix this?
Please contact us with the exact details of the items you received. Someone from our customer service team will be happy to help!
What happens if the item was "Returned to Sender"?
If your order has been deemed undeliverable by the post and returned back to us, we will ship it back to you at no additional cost. If you would prefer a refund, we would be happy to refund you in full, shipping included.
What happens if my item is damaged?
If you receive a damaged item, we will replace the item at no additional cost. The damaged item need not be returned to Epik Merch, however we may ask for images of the damage. Please contact us if this happens.
What happens if my item is damaged after washing?
Epik Merch guarantees the quality of it's items and is not responsible for damage incurred by washing or natural wear and tear. We strongly suggest following the care instructions found on the inside label of the item.