Buyer FAQs

  • I need to change my billing information. 
    Sure. Just log into your customer account and update your information.
  • Can I cancel my order?
    Yes, while the campaign is still running! Please click the link in your confirmation email to visit your personalized tracking page where you can change your order items – you can remove all the items from your order, and then click the red button to cancel your order.
  • Where is my order now?

    You can see the exact status of your order in production and also check on the tracking status of your order once it has shipped on your personal order tracking page. To access it, click on the blue link in your confirmation email.

  • Do you offer refunds or exchanges?

    We guarantee the quality of all our products. If any of your products are damaged, please contact us within 7 days of delivery and we will provide you with return instructions immediately. If you do not like something, we will also work with you to make sure that we understand your style preferences before the next delivery.

  • I received the wrong size or color – How can you fix this?

    Please contact us with the exact details of the items you received. Someone from our customer service team will be happy to help!

  • What happens if the item was "Returned to Sender"?

    If your order has been deemed undeliverable by the post and returned back to us, we will ship it back to you at no additional cost. If you would prefer a refund, we would be happy to refund you in full, shipping included.

  • What happens if my item is damaged?

    If you receive a damaged item, we will replace the item at no additional cost. The damaged item need not be returned to Epik Merch, however we may ask for images of the damage.  Please contact us if this happens.

  • What happens if my item is damaged after washing?

    Epik Merch guarantees the quality of it's items and is not responsible for damage incurred by washing or natural wear and tear. We strongly suggest following the care instructions found on the inside label of the item.